Fan Services Coordinator, FIFA World Cup 26™ - GDL

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Puesto: Fan Services Coordinator, FIFA World Cup 26™ - GDL

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Guadalajara

Description

At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The 2026 World Cup will mark the first time that the tournament will be hosted by three countries: the United States, Canada, and Mexico. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

THE POSITION

Main Activities And Responsibilities

Sitting within the Fan Operations function, Fan Services along with Fan Information and Fan Experience and Innovation, aims to help deliver the most engaging, innovative, and accessible World Cup experience for all players, fans, partners, and the community.

FIFA 2026 Fan Services work closely with each venue to ensure the delivery of a wide range of services inside and around the stadiums with a focus on wayfinding, information distribution, ushering, fan services booths operation, lost & found items, restricted items storage, turnstiles operations, mobility assistance services and more. The Fan Services team also supports the coordination of the stadiums’ Last Mile operations – (Last Mile: Routes between transport modes and the stadium’s entrances)

Reporting to Fan Operations Manager - Mexico, the Fan Services Coordinator - Mexico will help serve Fan Operation’s efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues.

The main responsibilities of the Fan Services Coordinator for the FIFA World Cup 2026 include:

• Assist with the assessment, planning, and delivery of fan services across all stadiums, including operational spaces, equipment, and staffing requirements.
• Organize and manage Last Mile project meetings, including sending invitations, preparing agendas, recording minutes, and updating project documentation.
• Support coordination of integration meetings with key FIFA 2026 functions such as Safety & Security, Ticketing, Transport, Accreditation, and others to ensure alignment and collaboration.
• Track and update the Fan Services project plan for Mexico, ensuring alignment with the overall FIFA World Cup 2026 project timeline and milestones.
• Assist the Training and Workforce Manager in delivering training programs for Fan Services staff and volunteers across all stadiums.
• Identify, monitor, and resolve operational and stakeholder issues to ensure seamless event execution and fan satisfaction.
• Support fan-related projects with a focus on accessibility and human rights, promoting inclusive and equitable experiences for all attendees.
• Work closely with the Fan Operations Information and Innovation & Experience teams to plan and deliver fan-facing projects, including stadium information content and the tournament app.
• Assist in the delivery and distribution of all required assets and collateral across stadiums to support fan services and operations.
• Manage the sourcing and purchasing of goods and services, ensuring compliance with procurement policies and cost-effectiveness.
• Support the development and implementation of operational policies and procedures for services used during the event.
• Contribute to various key projects within the Fan Operations team, offering support across planning, execution, and evaluation phases.
• Contribute with communication and fan activity assessment during the FIFA World Cup 2026
• Compile and analyze data to generate regular reports on project status, performance metrics, and operational insights.

YOUR PROFILE

FIFA World Cup 2026 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE & INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• University degree in appropriate subject (or adequate training/vocational education).
• Team Player, willing to work to tight timelines.
• Solution oriented.
• Problem solving and conflict resolution skills.
• Positive attitude, patience and persistence.
• Ability to prioritize and handle large workload efficiently at peak times.
• Sound judgement and prioritization of tasks.
• International, cross-cultural work experiences preferred.
• Experience or knowledge of local culture will be an added benefit.

Work Experience

• Minimum 3 years of management experience in fan/spectator services for professional sports clubs and/or in the organization of major sporting and/or football events.
• Knowledge of international football/soccer and football/soccer fans.
• Knowledge of event planning and event project management processes.
• Experience in the development and integration of operational plans.
• Experience in managing complex projects, preferably sports events.

Languages

• Fluent in English and Spanish, French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools

FIFA World Cup 2026 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.